Current position and base (organization, company, etc.)
Owner Graham Kingma Photography
Owner Imagen Business Solutions
VP Sales, Customer Experience & Business Solutions, Graham was responsible for providing leadership and strategic direction for the North American Shared Services Phone Channel team at TD Bank. TD Bank is the sixth largest bank in North America
Previous roles to that include Head of National Retail Sales & Support as well as Head of Call Centre Operations for WIND Mobile, (Canada's 4th national wireless company)
Prior to WIND Mobile, Graham worked as VP Customer Experience at The Shopping Channel where he was responsible for all aspects of customer satisfaction for the Rogers Media division. During this time The Shopping Channel was awarded the Call Centre Employer of Choice Gold Certification as well as Best Contact Centre in the World in 2008.
Prior to The Shopping Channel, Graham created the Customer Care Centre for the online grocery delivery company, Grocery Gateway.